Ordering
1. An item I want is not shown in the style I need?
2. How can I order an item in another color metal?
3. How long does it take to make my order?
4. Are all of your items made from solid copper, brass etc.?
5. Does Art by TR sell in large quantities/wholesale?
6. How do I check my order status on Art by TR?
7. Can I have my order shipped to an address other than the one listed on my credit card statement?
8. Can I add additional items, combine orders, change an order, or cancel an order after it has been placed on Art by TR?
9. When will Art by TR be adding new items?
10. Do you do custom work?
Payment
11. What payment method does Art by TR accept?
12. Is my payment information secure?
13. My credit card was declined but the funds were available, What's going on?
14. Does Art by TR charge sales tax?
Pricing
15. How do I figure out what the different size switch plates cost?
Sizing
16. What size switch plates do you use?
Shipping
17. How much is shipping in the US?
18. How long will shipping take?
19. Does Art by TR ship to PO boxes?
20. Does Art by TR ship to APO FPO addresses?
21. Does Art by TR ship outside the US?
22. What if my package is lost in the mail?
Returns and Exchanges
23. What is the return policy at Art by TR?
Contact Us
24. How can I get in touch with Art by TR?
Ordering
1. A switch plate design I want is not shown in the style I need, how do I order the style or size I need? back to top
We are very sorry if we aren't showing the design you want in the style you need, don't panic, all of our designs shown are available in all styles of switch plates. Every switch plate is made for you at the time we receive your order. This allows us to offer all sorts of options. At this time, all you need to do is contact us by email at info@artbytr.com
or call us at 530-589-4415, let us know that you need. We are constantly working to update our store to make it as simple as possible for you to place an order. Of course some designs fit certain switch plates better than others. We can help determine this when we speak to you.
2. How can I order a design in a different metal color than it is shown in? back to top
This works the same as needing a switch plate cover in a different style, just send an email to info@artbytr.com
or call us at 1-530-589-4415.
3. How long does it take to make my order? back to top
All of our switch plates are made at the time we receive an order. Most orders are filled within 3-7 days, if for any reason we can not fill your order within 7 days we will contact you by email. If you have questions about delivery times or tracking packages, please email us at info@artbytr.com
4. Are all of your items made from solid copper, brass etc.? back to top
Our switch plates and journals are made using copper, brass and silver toned tooling foil. This means that they are not considered "solid" copper, brass or silver. The tooling foil is a thin gauge metal that has been electroplated with the different metals. We seal all of our plates with a spray lacquer so the finishes will not wear or tarnish.
Our ornaments, welcome signs and garden stakes are made from a thin guage solid metal. Mostly copper is used for these items.
Our wall hangings are made using a much heavier steel, brass and copper. We will state what metals are used under each listing.
5. Does Art by TR sell in large quantities/wholesale? back to top
We do sell wholesale to a few specialty stores, both physical stores and online stores. Since all items are individually hand made by TR, we are a bit limited as to how many stores we can have carry our products. If you are interested in carrying TR's art, please send your inquiries, along with some information about you, to support@artbytr.com
. We'd love to talk with you.
6. How do I check my Order Status on Art by TR? back to top
When your order is placed immediately after payment you will see an order confirmation page. This page confirms that your order has been placed and received at Art by TR and also lists your order number. If you have an account at Art by TR and logged in when you placed your order, it´s easy to check your order status. Just login by clicking login at the upper left hand corner and click view my orders. If you did not register for an account please check your email. We will send an email letting you know when your order is shipped to the email address that you provided when you placed your order. If you do not see this email, please be sure to also check your bulk/spam email folder for it. If you do not see the email your email provider may have accidentally blocked our email, please use the below guidelines to determine when your order will arrive. All items are shipped within 3-10 business days. Orders placed on weekends or federal holidays will delay shipping 1-2 business days. If you need overnight or express shipping, that's not a problem. Please give us a call or send us an email and we'll call you.
7. Can I have my order shipped to an address other than the one listed on my credit card statement? back to top
Yes, you can. When you enter your address information at our checkout there are two sections- shipping address and billing address. Please enter the address that you'd like your item shipped to in the shipping address section and enter the address that is on your credit card in the billing address section. We will then mail your order to the address listed as the shipping address.
8. Can I add additional items, combine separate orders, change an order or cancel an order after it's been placed? back to top
After an order has been placed, if you need to cancel, change, or add additional items you would need to contact us as soon as possible so we can fix it before it is processed. Once an order has been processed it can not be changed. A new order will have to be placed and additional shipping charges will apply.
9. When will Art by TR be adding new items? back to top
We will be adding new items all the time. Sign up to receive our newsletter and we'll let you know when we've listed new items. If you join our mailing list, we will email you as soon as new items are added so you won't miss out!
We're sorry, but we cannot currently ship to locations outside the United States or Canada.
10. Do you do custom work? back to top
Yes, several of our switch plates have come from suggestions made by customers just like you. We also take orders for custom wall art. Don't hesitate to ask, we love to work with our customers to create their desired piece of art.
Payment
11. What payment method does Art by TR accept? back to top
For your convenience we accept a variety of payment methods:
Credit Card payment online: We accept payment through our website's secure server via Visa and MasterCard. You can use your debit card or check card if it has a Visa or MasterCard logo. We use a secure encrypted server so your information is safe.
We are now also offering Paypal Checkout! When choosing the Paypal option you will be taken directly to a secure login of your Paypal account. Paypal is always trusted and secure.
Credit card payment by phone: If you'd prefer you can place your order by phone. Contact us using our “Contact Us’ page and leave your name, number and the best time to reach you and we´ll give you a call and take your order over the phone.
We will also accept payments by money order or check. You will have to contact us via email or phone to place the order.
12. Is my payment information secure? back to top
We take the issue of security very seriously. We use secure encrypted SSL page to process your credit card payments so your information is guaranteed safe. Once you reach the point in the order process where you enter your credit card information you will be transferred to our secure server which encrypts your information and guarantees that your credit card information can not by viewed by anyone else.
13. My credit card was declined but the funds were available, What's going on? back to top
First please check carefully and make sure that you are entering all of your address information correctly. We will ship your item to the address that you list as your shipping address but the billing address that you enter must match the address that is on your credit card statement.
Another possible reason is that you may not have entered the CVV2 code correctly. The CVV2 code is on the back of the card and is the very last 3 digits on the signature line. This code is found only on your card and verifies that you are in possession of the credit card whose number you are using. Please carefully verify that you are entering the CVV2 code correctly. It can get rubbed off on older cards and become difficult to read. If it is entered incorrectly your order will be declined.
Another possible reason is that you have reached your daily spending limit. Almost every credit card has a daily spending limit which is usually a few hundred dollars. If you have reached this daily spending limit your bank will refuse the charge even though the funds are there. To resolve, just use another credit card, contact your bank to have the limit lifted or wait and try your order again tomorrow.
14. Does Art by TR charge sales tax? back to top
Art by TR's studio is located in Northern California. According to state and federal tax rules, we are required to charge sales tax on any item shipped to a California address.
Sales tax is only applied to orders that are shipped to California residents.
Pricing
15. How do I figure out what each style switch plate will cost? back to top
It's really easy to figure our pricing.
Singles:$15.95 this includes Toggles, Outlets, Rockers,
$16.95 for Phone, and Cable plates
Double's: $19.95
Triple's: $22.95
Quad's: $25.95
Sizes
16. What size switch plates do you use? back to top
We use 3/8” larger switch plates. If you need the smaller size please let us know at
check-out in the "comments field".
*Singles measure - 3 3/16" x 4 15/16"
**Doubles measure - 4 9/16" x (w) 4 5/8”
**Double Rocker - 4 1/2" x 4 9/16"
***Triples measure - 6 3/4" X 4 7/8"
*Jumbo size covers are available for an extra $1.00 charge per switch plate. Contact us to order the jumbo size.
Shipping
17. How much is shipping to the US? back to top
We have a special on shipping to the US and Canada, just $5.00 for one item or 25 items. The more you buy the more you save.
We use USPS First Class mail for all orders under a pound. Priority Mail for orders over one pound.
Some of our heavier items like our clocks and wall art will be shipped via UPS or Fedex. You will still only be charged the flat rate of $5.00.
18. How long does shipping take? back to top
First Class Mail takes an average of 3 to 7 days from the date of shipment.
Priority Mail Shipping takes 1 to 3 days from the date of shipment.
If you need shipping faster than Priority Mail, please give us a call and we will take your order over the phone and give you a quote.
* If you are in Alaska or Hawaii address your order may take up to an additional 7 days to arrive.
19. Does Art by TR ship to PO boxes? back to top
Yes, we ship to PO Box addresses. Heavier items are shipped via UPS or Fedex. Additional postage may apply if we have to ship heavy items to a PO box.
20. Does Art by TR ship to APO/ FPO addresses? back to top
We do ship to APO/FPO addresses, however, for APO/FPO addresses your order may take additional time to arrive due to military processing and we cannot guarantee delivery dates for APO/FPO orders. Thank you for serving our country!
21. Does Art by TR ship outside the US? back to top
We ship to the US and Canada at this time. You may contact us to discuss shipping outside of the US.
22. What if my package is lost in the mail? back to top
This is extremely rare however we do insure all of our packages against loss with our private insurer for your protection. We utilize electronic delivery confirmation on all packages so that we can verify arrival of every package. If we do not receive delivery confirmation from the post office that your package was delivered, we will send a replacement.
Return/Exchange policy
23. What is the return policy for Art by TR? back to top
When you purchase from Art by Tr you are buying a piece of handmade art. We will not send you anything that we are not proud to have our name on. We will work with you to assure your satisfaction if there ever is a problem. We highly recommend that if you are wanting to decorate an entire room with our switchplates, order 1 or 2 at first and see if they will fit your needs.
****In the case where you are not totally satisfied, YOU MUST contact us for an authorization before returning any product. We will not accept returns without authorization! We reserve the right to charge a small stocking fee.
You will always receive the highest degree of customer service from Art by TR as we only have one goal. To put beauty in your home and a smile in your heart.
Contact Us
24. How can I get in touch with Art by TR? back to top
Please feel free to email us your questions by clicking the “Contact Us’ link located at the top of every page of this site. You may also reach us by phone at 530-354-6223 please leave a message and we will get back to you as soon as possible.
We may be reached by mail at:
1692 Mangrove Ave #217
Chico, CA 95926
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